Refund policy

RETURN POLICY

We want you to love your Doula Boutique items. If that's not the case, we accept exchanges for another size, colour, or product of the same or lesser value. 

If you’re not sure about the size and fit of an item you want to order, consult the sizing chart in the description as a guide. Note that sizes vary across items (e.g. sweatshirt versus t-shirt) so this should be done for each one. 

We don't accept returns at this time unless there is something wrong with your order. Sale items and gift cards are final sale and won't be accepted for exchange.

 

EXCHANGES

To be eligible for an exchange, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt as proof of purchase.  

You have 5 business days after receiving your item to contact us and request an exchange. The cost of shipping your order to us in Toronto for exchange will be at your expense.

Once we’ve received and inspected your item, we'll let you know if it has been approved and the next steps for your exchange. 

Items shipped back without contacting us first will not be accepted for exchange and the cost of shipping your item back to you will be at your expense.

 

DAMAGE & ISSUES

Refunds or replacements are offered if there is something wrong with your order. Accidents happen and we want to make it right. 

Please inspect your order when it's received and contact us at hello@doulaboutique.ca within 5 days if the item is damaged, there's a printing issue, or if you receive the wrong item. Include a brief description of the issue and photos of the entire garment laid flat. 

Once we've reviewed the issue, we'll let your know if it has been approved for refund or replacement and follow up with the next steps.

For printing issues, please consult our Printing FAQs to make sure this isn't an expected outcome. Our supplier also allows for up to 1 inch of drift in the placement of designs so your item might not be eligible for refund or replacement if it doesn't exceed this. 

Please connect with us either way so we are aware of the issue and can work with you to try to resolve it.